Frequently Asked Questions
Where do you ship?
We offer worldwide shipping to most countries. Delivery times vary depending on your location.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for express shipping vary by destination.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can check your order status by visiting nuancedjewelry.com and clicking “Track Order” at the top of the page.
What is your return policy?
Items must be unused and in their original condition with tags attached. Visit nuancedjewelry.com for more details.
How do I initiate a return?
To start a return, please visit nuancedjewelry.com and log into your account. Select the order you wish to return and follow the instructions.
Do you offer exchanges?
Yes, we offer exchanges for items in different sizes or colors, subject to availability. The process is the same as our return procedure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainable practices. All our materials are responsibly obtained.
How do I care for my items?
Care instructions vary by product. Please refer to the care label attached to your item or check the product description on our website.
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. Select this option at checkout.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After this period, we cannot guarantee changes as processing begins.
Do you have physical stores?
We are currently an online-only retailer but occasionally appear at pop-up events. Follow us on social media for updates.
How do I contact customer service?
For any questions not answered here, please visit nuancedjewelry.com and use the contact form. Our team typically responds within 24-48 hours.
Where are your products made?
Our products are crafted in various locations worldwide, always adhering to our strict quality and ethical standards.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for wholesale and bulk purchases. Please visit nuancedjewelry.com for more information.
What sizes do you offer?
Our size ranges vary by collection. Please refer to individual product pages for specific size availability and measurements.
Are your products vegan?
Many of our products are vegan-friendly. Check product descriptions for details or contact us for specific inquiries.
How often do you release new collections?
We launch new collections seasonally, with occasional limited-edition releases throughout the year.
Do you have a loyalty program?
Yes! Join our loyalty program to earn points with every purchase. Sign up at nuancedjewelry.com to get started.